Customer Satisfaction Evaluation Form

Dear Customer
Thank you for spending some of your valuable time to give us your feedback on our service. It would be very much appreciated if you could complete this Customer Satisfaction Evaluation Form and click on the submit button when completed.

Airline/Company Name:
Customer Representative Name:
Customer Representative Position:
Customer Tel:
Customer Fax:
Customer Email:
Date:  
Type of Service:
 
Please tell us about the services you received, where no. 1 is completely dissatisfied and no.10 is completely satisfied :

1) Product Quality:
  1   2     3     4     5     6     7     8     9       10

2) Turn Around Performance:
1   2     3     4     5     6     7     8     9       10

3) Cost of Services Provided:
1   2     3     4     5     6     7     8     9       10

4) Quality of Technical Documentation:
1   2     3     4     5     6     7     8     9       10

5) Communication & Responsiveness:
1   2     3     4     5     6     7     8     9       10

6) Overall Satisfaction of the Level of Service Provided
1   2     3     4     5     6     7     8     9       10

Do you have any suggestions for improvement of our support services?

Would you like to receive any additional services from EGYPTAIR MAINTENANCE &ENGINEERING?

Thank you very much for having taken time to fill in this questionnaire.
Your answers are very valuable to us in order to continue our improvement efforts.
LPM-SM-SMD-01-F01